Sauna vs Decagon

Decagon answers your customers. Sauna does your work.

Decagon is a leading platform for AI support that serves your customers. Sauna is the coworker that serves you — it remembers your work, connects to your team's tools, and does the task across every surface, once you approve.

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Comparing Sauna and Decagon? Decagon builds AI agents that resolve your customers' support inquiries. Sauna is the coworker for your own work — it remembers your context, connects to your team's tools, and acts across web, Slack, email, and iMessage.

What Decagon is

Decagon builds AI customer-support agents that resolve inquiries over chat, email, and voice and take actions in a company's systems, used by companies like Notion and Duolingo. It raised a $131M Series C at roughly a $1.5B valuation in June 2025.

Decagon

Sauna

Who it serves

Your customers, across support channels.

You and your team, on your own work.

Best at

Deflecting and resolving support at scale.

Doing your work across your stack, with memory of your context.

Surfaces

Your support stack and backend.

Web, iMessage, Slack, email, and Superhuman.

Team

A configured support deployment.

Multiplayer: Spaces, Brain Access, Shared Folders.

The difference: One resolves customer tickets. One does your own work, with memory and a team.

See why teams choose Sauna over Decagon.

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Why Sauna

Built around your work.

For you
An internal coworker
Sauna isn't a support deployment that talks to customers. It's the coworker you ask in plain language to do your work.
Action
It runs the task
It reads files, researches, drafts, and acts in your tools — the doc, the ticket, the reply — and waits for your approval.
Connected
Your whole stack
Thousands of apps, plus your own over MCP or an API key, on every surface your team uses.

In context

It knows your work, and acts on it.

Sauna remembers your projects and the people in them, connects to the tools your team runs, and finishes the task — across the web app, Slack, email, iMessage, and Superhuman.

app.sauna.ai/sauna

You

@Sauna what did we land on last week, and update the ticket?

Sauna

Pulling last week's thread and the linked issue.

You settled on three tiers. Updated the ticket — caught up.

Good to know

Questions, answered.

Does Sauna replace a support agent like Decagon?

No. Decagon answers your customers; Sauna does your own work. If you need to scale customer support, Decagon is built for that. If you need a coworker for the rest, that's Sauna.

Can Sauna help internally with support?

Yes — it can summarize tickets, draft responses, and gather context from your tools for your team, with your approval. It's the back-office coworker, not the customer-facing bot.