Sauna works alongside your team in Trengo: it drafts replies from the customer's history, spots what's escalating, and keeps the queue moving — you approve what sends.
Sauna + Trengo
The Trengo integration that keeps the queue moving: Sauna drafts replies from the customer's history and your docs, flags what's escalating, summarizes a ticket and recommends the next step — you approve what sends.
Customer service software

Help desk & support
Draft replies grounded in the customer's history and your docs
Triage the queue and flag what's escalating or overdue
Summarize a ticket thread and recommend the next step
Spot recurring issues worth a ticket or a doc
Connect Trengo and put Sauna to work.
Get started for freeTry it
“Draft a reply to this Trengo ticket from the customer's history and our help docs.”
“Summarize the open Trengo tickets and flag anything that's been waiting too long.”
Connect
Connect it with an API key from the library, or ask Sauna in chat and paste the key into the form it opens. Add more than one account if you need to.
Trengo is one of thousands of apps in Sauna's library. Anything not in the library, you add yourself with an API key or an MCP server — right from chat.
In context
Once Trengo is connected, Sauna reads and acts on it from plain language — across the web app, Slack, email, iMessage, and Superhuman — and waits for your approval before it writes anything.
Good to know
Sauna works alongside your team in Trengo: it drafts replies from the customer's history, spots what's escalating, and keeps the queue moving — you approve what sends. Trengo: Customer service software
Connect it with an API key from the library, or ask Sauna in chat and paste the key into the form it opens. Add more than one account if you need to.
Yes. Unlike most tools, Sauna lets you link as many Trengo accounts as you need — each with its own reconnect and remove controls.
Sauna reads only what you connect, and acts only after you approve. Your workspace and its memory are yours, not training data.
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