The AI agent for customer experience managers

Sauna reads support tickets and survey feedback, surfaces the top friction themes, drafts response and macro updates, and writes the weekly CX report leadership actually reads.

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What it does

What Sauna does for customer experience managers

01
Theme the feedback
Sauna clusters recent tickets in Zendesk and survey responses from Delighted into the top friction themes, ranks them by volume and CSAT hit, and drafts the summary.
02
Update help macros
It finds where canned replies in Zendesk are out of date or contradicting the help center, and drafts revised macros for your review before anything ships.
03
Track CSAT and NPS
Sauna pulls scores from Delighted into a Google Sheet, trends them by week and segment, and flags any drop with the tickets driving it linked.
04
Write the CX report
It assembles the weekly customer-experience report — volume, CSAT, top issues, and what changed — citing tickets and surveys so the read is grounded.

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In context

Ask in chat. It does the work.

Sauna shows up where you already work — the web app, Slack, email, iMessage, and Superhuman. It reads what it needs, does the task, and comes back with the draft for your approval.

app.sauna.ai/sauna

You

@Sauna Cluster last week's Zendesk tickets and Delighted survey responses into the top five friction themes, rank them by volume and CSAT impact, and draft the weekly CX report.

Sauna

Reading Zendesk and Delighted.

Done — here's the draft and what I found. Approve to send.

Try it

Ask in plain words

The literal prompt for this job. Open it in Sauna and it picks up from there.

“Cluster last week's Zendesk tickets and Delighted survey responses into the top five friction themes, rank them by volume and CSAT impact, and draft the weekly CX report.”

Example promptRun in Sauna →

Plugs into the tools you already run — and thousands more, or any MCP server.

Zendesk Delighted Google Sheets Slack

Good to know

Questions, answered.

Will it reply to customers on its own?

No. Sauna drafts macro updates and the report. It posts a reply or publishes a macro in Zendesk only after you approve the wording.

Can I trust the themes it surfaces?

Each theme links to the underlying Zendesk tickets and Delighted responses, so you can open the raw feedback and check the cluster before acting on it.